Year in Review, our Solutions

Year in Review

Looking back on 2015 and the people we have been able to work with, the foundation we have been able to build and the prospects of 2016 made me want to share how our programs have helped our clients and how they can help yours.  I also wanted to take a moment to share our goals for 2016 and how we are looking to grow and affect change with our clients and the industries we serve.  Our goal in 2016 is to bring a collection of information, help and solutions for those who cannot afford the help but have the will to fix their companies and careers.

What are the top issues we saw this past year?

Daily Operations

The biggest issues that we have continued to run into start with the lack of operations that are systemized.  We often run into similar issues where owners/supervisors have a set routine that they believe to be used daily but it is not set (In writing, where it can be checked off, followed up on ect).  Even the places we work with that have set systems, often times don’t follow up properly leaving people to do “what they believe” to be correct.  When it comes to daily, weekly and monthly operations we must have a baseline/an expectation that can be measured against to ensure the operations are working consistently.

This does not mean that everything has to be extremely rigid to minimize creativity but it does mean that in situations where an expectation is to be met it needs to be written down and enforceable somewhere in the company.  If you can measure it, you need to have an expectation that can be repeated, held responsible and audited.

“If you want to buy a new car someday, versus buying a car in 30 days you will approach it much differently.”

Give your company, your employees goals and deadlines, we work better with than without them.  When we have a systemized rules and guides it removes the personal from coaching in many instances making the process of improving your team more positive and effective.

Sales Team to Project Management Issues

This is a big issue we see in companies where the sales team is pulling in the customer and passing them off to project managers (anyone servicing the client).  The issue here lies in lack of consistency with information required to transfer from sales to operations.  Whether it’s a set form, CRM software (that is audited for completion) or any internal system you have the level of incompleteness from the sales person to the operations department is lacking (even in some of the biggest companies around).  This is a big issue with technology and software accelerating at a fast pace, some people can’t keep up, or worse aren’t given the tools they need to maximize the CRM software that their company is utilizing.

Having standards for your teams, with someone following up and holding them accountable creates a level playing field for all involved and ensures that people can do their job properly.  If you don’t have this in place you can be paying out commissions and bonus to sales people that are actually costing you money with incomplete intakes and be losing great talented people do to frustration and poor work performance from the environment they are placed in.  The only thing worse than keeping someone on that is causing harm to your company is losing someone that can do great things for you and your team.

I say this because we often times work around the weak link in the work place because they are a necessary evil. We can’t have the position vacant (so we think, not always true) and then we work around it, never really solving the problem. The other side of the issue is losing someone with great potential that could bring great things to your team.  Losing a team member that has the ability to coach and grow talent while operating at a high level affects you in multiple places, whereas that one bad employee may not cause as much damage.

Software/Services Audits

When’s the last time, if ever that you audited your company’s software/services you pay for?  You may be paying for a service you only use quarterly; the simple answer is your losing money.  How did you get the software or solution you are using; was the decision made by someone high up, but lacking the proper knowledge? This happens, often, and pride can cause a lot of issues in a business when people are afraid to ask for help, or admit fault.

Taking time to survey your staff on how much they are using their software, to what extent they even understand it can be an issue.  We must first accept that often times people are afraid to admit when they need help, when they are not as fluent in something as they say and from that we need to be vigilant in the way we support and audit our employees.  If we can’t find the specialists in a company for a position that needs support, we have to find a way to grow them internally through education and coaching.  Developing employees creates buy in, whether you’re a small restaurant looking to grow your leadership or a full scale company you need to make sure that the tools you are paying for are being used.  Sometimes renting something the few times you need it is better than paying for it year round.

With the ever changing technological world around us it is easy to get lost in the latest and greatest. For example, having parallel parking assist on your car is great, if you actually use it.  If you live in the suburbs and never parallel park it’s a waste of money.

What are some new items coming in 2016?

We have been and are continuing to build our new website, (looking to launch first quarter of 2016).  We are building a library with our partners to bring accessible information for your business and career to support those who are looking for self help as well as teaching potential clients about what we do and how we support our clients.  What had started out as a small idea for a group of individuals to support each other and the companies we work with and interact with has turned into a growing network and team of professionals serving companies and careers alike.

Continuing to push our “Happy Hour” window three days a week to maximize exposure but more importantly work with companies, small businesses and careers looking for the edge they need to succeed.  When you are serving a purpose, a greater good to multiple people you allow yourself and your network to grow.  The more people we have a lasting impact on the better off our clients and our brand will be.

Continuing to expand our community support with more speaking engagements at local schools and community events is a growing trend heading into 2016.  Last year we were able to work with local high schools and other community organizations to empower the next generation of leaders.  Working and speaking with groups such as the YMLA (Young Mens Leadership Academy) we worked to empower and coach up young men for their next steps in life with college and careers.

 

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